VAT Exemption

Most of our customers are exempt from VAT by virtue of their chronic disability. However, certain products are not eligible for VAT relief , so a description of the VAT status is given along with the price of all items within the shop . If you qualify for VAT Exemption then you will need to complete the 'VAT Exemption Declaration' during STEP 2 of the Checkout Process prior to placing an order.

'Guest Checkout' is offered on this site to those who do not wish to register before placing an order, VAT Exemption is be offered during that process and we retain your completed details and confirmation of your electronic signed confirmation that the product/s are provided for a person who is eligible for relief from VAT under the VAT Act 1994.

You are exempt from paying VAT on exemptible items if you are:

  • An Individual : If you are chronically sick or disabled and the products are for your personal use. You do not need a Doctors letter or other such documentation. Full details can be found at  HM Customs and Excise, Notice 701/7, Supplies to handicapped people.
  • A Charity : Where the goods are made available by the charity to a disabled person for their personal or domestic use. Full details can be found at HM Customs and Excise, Notice 701/7, Supplies to charities.
  • Buying for someone else : If you are buying this product for or on behalf of someone who is chronically sick or disabled and the product(s) is for their personal use.

Some conditions that qualify

Please note, this list is not exhaustive, if you are in any doubt as to whether you qualify for VAT exemption just call one of our helpful staff on 01226 762513.

  • Osteoporosis
  • Arthritis
  • Multiple Sclerosis
  • Parkinsons' Disease
  • Stroke
  • Heart Attack
  • Angina
  • Diabetes
  • Hip / Knee Replacement
  • Amputee
  • Cancer
  • Spondylitis
  • Blindness
  • Deafness
  • Mental Disability
  • Crohn's Disease

Non-eligible customers: If you are not eligible for VAT relief, we are obliged to charge you the full 20% VAT on the whole of your order.